I think the article is partially true but overly dramatic… “imaginary problems” are usually just overkill solutions to actual issues, and are a nice way to balance out the stress of working on bugs 24/7, which is not feasible anyway

I mean, it’s a scientific job, you have to prove your arguments… with that said they should help you to do so, if you feel them as arrogant, they are bad at their job…and since programming is a complex job, there are a lot of not so good people

From the image seems like the pins broke off from the usb and are left on the board? If you have some soldering skill you can try to replace usb