They are generating “reviews” which have absolutely no basis in reality, for products they have had 0 interaction with. They are deceiving consumers in order to gain a financial benefit. This is fraud, they belong in prison.
Imagine how quickly search results would improve if shitheads like this were getting sued and arrested on a regular basis.
I believe there was originally a line of dialogue about there being resistance when they pushed through objects, which was supposed to explain why they don’t just fall. That line was cut, but IIRC it is still referenced indirectly when Geordi’s hand gets zapped and he says that there was more resistance to pushing through stuff afterwards.
That wouldn’t explain why there is enough resistance in the floor to stand and walk, but not enough resistance in walls to prevent them from easily passing through. Presumably their mass and the pull of gravity are unchanged, so the resistance would have to be enough to counteract their weight. And even if they did weigh less, they still propel themselves forward through walls by pushing off the floor, so either the floor needs to be more solid, or they should be nearly weightless and move by paddling their feet through the floor until they build up momentum enough to smash through a wall. Also, if they are applying pressure to objects they pass through, shouldn’t people they touch feel it?
Personally, I’d probably explain the floors specifically being impassable by blaming it on the way the artificial gravity is generated.
I don’t have a good explanation for how they can breathe, how they see without interacting with light, how they can hear clearly when matter isn’t really touching them and therefore can’t conduct sound, etc.