When that happens, I’m happy. Cause there is no error when the task is done right.
I mail them a quick step-by-step manual with what they just did while I watched.
When the error happens the next time I can tell them to RTFM and get back to me if that doesn’t solve the issue.
What did it say?
I’ve had users who legitimately did not understand this question.
“What do you mean, what did it say? I clicked on it but it still didn’t work.”
Then you set up an appointment to remote in, ask them to show you what they tried to do, and when the error message appears, they instantly close it and say “See, it still doesn’t work. What do we even pay you for?”
I’ve had remote sessions where this was repeated multiple times, even after telling them specifically not to close the message. It’s an instinctive reflex.
The worst and most common misconception is that I can fix their Windows issues from a vague description they give me at a party.
Indubitaciousmentically!