I got the same. My UPS guy didn’t deliver it until 6pm, so I got to spend the entire day just waiting… I looked like that meme of Pablo Escobar in Narcos

It took me about 15 minutes to get in on the app, but it couldn’t load my info. 5 minutes later I finally got through on the website and ordered without issue. It was frustrating because it’s normally, like you said, only about 5 minutes.

Took me about 15 minutes to get in on the app, then it kept erroring trying to load the preorder. Finally got through on the website and it loaded without issue.